Refunds

Refunds in PayLater

In cases of defective and unfulfilled items, change of mind, duplicated payment, or other reasons, Xendit supports the refund of a PayLater transaction! Xendit will send a callback upon successful refunds. The convenience of Refund API can be implemented inside your store, or even in your operational dashboard. Implement Refund API for PayLater here.

A refund will cancel the “succeeded” transaction your end-customer has made, returning their credit limit to their balance in the PayLater provider. Below is the flow for PayLater Refunds:

Refund Rules and Limitations

ValueKredivoAkulakuIndodanaUangMeBilleaseCashaloAtome
Refund APIAvailable for transactions created using Paylater API (`/paylater`)Available for transactions created using Paylater API (`/paylater`)Available for transactions created using Paylater API (`/paylater`)Please reach out to Xendit Customer service to initiate a refundAvailable for transactions created using Paylater API (`/paylater`)Does not support refundsAvailable for transactions created using Paylater API (`/paylater`)
Refund capabilityPartial and full refundsPartial and full refundsPartial and full refundsPartial and full refundsFull refundDoes not support refundPartial and full refunds
Settlement to end userReal-timeReal-timeReal-timeNeed to wait for UangMe's confirmation (2 business days)Real-timeDoes not support refundReal-time
Refund cut-off time14 daysN/A Akulaku will honor refund as long as Merchant approved end-user’s request30 daysN/A UangMe will honor refund as long as Merchant approved end-user’s requestN/A Billease will honor refund as long as Merchant approved end-user’s requestDoes not support refundN/A Atome will honor refund as long as Merchant approved end-user’s request
MDR charged for refundN/A We will return the MDR to your balance if you do a refundN/A We will return the MDR to your balance if you do a refundN/A We will return the MDR to your balance if you do a refundN/A We will return the MDR to your balance if you do a refundN/A We will return the MDR to your balance if you do a refundDoes not support refundN/A We will return the MDR to your balance if you do a refund

Last Updated on 2023-07-18