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Refunds

Last updated 01/12/2022

Refunds in PayLater

In cases of defective and unfulfilled items, change of mind, duplicated payment, or other reasons, Xendit supports the refund of a PayLater transaction! Xendit will send a callback upon successful refunds. The convenience of Refund API can be implemented inside your store, or even in your operational dashboard. Implement Refund API for PayLater here.


A refund will cancel the “succeeded” transaction your end-customer has made, returning their credit limit to their balance in the PayLater provider. Below is the flow for PayLater Refunds:

PayLater Refunds Flow

Refund Rules and Limitations

ValueKredivoAkulakuBillease
Refund APIAvailable for /paylater chargesAvailable for /paylater chargesNot available - please contact Xendit CS to do a refund
Refund capabilityPartial and full refundsPartial and full refundsFull refunds
Settlement to end-customerReal-timeReal-timeReal-time
Refund cut-off time14 daysN/A - Akulaku will honor refund as long as Merchant approved end-customer’s requestN/A - Billease will honor refund as long as Merchant approved end-customer’s request
MDR charged for refundN/A - We will return the MDR to your balance if you do a refundN/A - We will return the MDR to your balance if you do a refundN/A - We will return the MDR to your balance if you do a refund