Refunds
Refunds in PayLater
In cases of defective and unfulfilled items, change of mind, duplicated payment, or other reasons, Xendit supports the refund of a PayLater transaction! Xendit will send a callback upon successful refunds. The convenience of Refund API can be implemented inside your store, or even in your operational dashboard. Implement Refund API for PayLater here.
A refund will cancel the “succeeded” transaction your end-customer has made, returning their credit limit to their balance in the PayLater provider. Below is the flow for PayLater Refunds:
Refund Rules and Limitations
| Value | Kredivo | Akulaku | Indodana | UangMe | Billease |
|---|---|---|---|---|---|
| Refund API | Available for transactions created using Paylater API (`/paylater`) | Available for transactions created using Paylater API (`/paylater`) | Available for transactions created using Paylater API (`/paylater`) | Please reach out to Xendit Customer service to initiate a refund | Available for transactions created using Paylater API (`/paylater`) |
| Refund capability | Partial and full refunds | Partial and full refunds | Partial and full refunds | Partial and full refunds | Full refund |
| Settlement to end user | Real-time | Real-time | Real-time | Need to wait for UangMe's confirmation (2 business days) | Real-time |
| Refund cut-off time | 14 days | N/A Akulaku will honor refund as long as Merchant approved end-user’s request | 30 days | N/A UangMe will honor refund as long as Merchant approved end-user’s request | N/A Billease will honor refund as long as Merchant approved end-user’s request |
| MDR charged for refund | N/A We will return the MDR to your balance if you do a refund | N/A We will return the MDR to your balance if you do a refund | N/A We will return the MDR to your balance if you do a refund | N/A We will return the MDR to your balance if you do a refund | N/A We will return the MDR to your balance if you do a refund |
Last Updated on 2024-04-03