We publish our standard fees for all operational regions on our website, ensuring you have clear and accessible information. You can find our pricing details in our website.
Finding & auditing your fees
While our published schedules offer a general overview, your specific transaction rates might vary based on what is in your contract with Xendit. The details of which rate apply for each item will be shown in the invoice we issue in the beginning of the month, for the previous month’s billing period.
To help you with financial transparency and audits, you can download your Billing Reports. You can use these reports to review and verify past fees, giving you a detailed history of your transaction costs.
How we apply fees and when
Fees and VAT charges are calculated and deducted depending on the type of fee. We apply fees under specific transaction conditions to ensure clarity and consistency. The following section explains the different fees we charge and when we deduct them from your balance.
Fee Type | Charges Applied |
|---|---|
Payment Method Fee | Charged when a payment transaction is settled. Fees are retained when the payment is refunded. |
Payout Fee | Payout fees are charged once payouts are completed. They are retained when payouts are reversed. |
Xendit Processing Fee Applies to Payments, Payouts and Refunds | An additional Xendit Processing fee will apply on every payment acceptance, payout or refund attempt initiated via API or through Payment Links. The same fee applies to subsequent refunds and are not returned when refunds are successful. Processing fees are accumulated and deducted daily, in a single lump sum. Individual processing fee charges will be available in your Billing report when we issue your invoice, if you wish to reconcile them with your transactions. |
Chargeback Fee | A non-refundable administrative charge applicable for each chargeback. It is payable regardless of the outcome or resolution of a chargeback dispute. |
Third-party Integration Fees | An additional fee will be charged together with the Processing Fee and applicable Payment Method Fee if you use payments via Third-party integrations such as Shopify. |
Maintenance Fee | Fee applicable to Customers who continue to access the Services through Xendit’s legacy API. Refer to this article to learn more about which APIs qualify for this category. |
Minimum Monthly Fee | A Monthly Minimum Fee of USD 50 (or a local currency equivalent). When your accrued fees for any calendar month are less than the said amount, we will charge the difference, which may be automatically deducted from your available balance or invoiced to you depending on your agreement with Xendit. |
You can read more details about our pricing policy here.
Fee Deduction and the Rates Applied
It's important to understand the timing of our fee deduction and what rates are applied to them. For example, if a payment request is created on 30 Oct but settles on 2 Nov:
We will deduct the Xendit Processing Fee by the end of the day on 30 Oct
We will deduct the Payment Method Fee on 2 Nov (settlement), using rates that were effective on 30 Oct (at the time of request)
This transaction will be included in your November invoice.
Other fee structures
There may be other types of charges that apply to your account, and are not directly deducted from your balance. In these cases, charges are calculated at the end of the month, and the billing amount is settled from your Billing balance after the billing statement has been issued.
Refer to this article to learn how to settle any outstanding amounts.