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Withdrawal

Last updated 11/17/2021

All businesses can send funds from their Xendit Balance to their chosen destination bank account through Withdrawal. It can be done anytime in the Xendit dashboard and is free of charge. You must register your bank account first within the dashboard and withdraw either on-demand or on a recurring basis.

How to Register Bank Account

All businesses are able to add their own bank accounts where their withdrawn funds from Xendit Balance will be settled. Xendit does not limit the number of bank accounts that you want to withdraw your funds to.

To add withdrawal bank accounts, you need to have the Administrator access and do the following steps:

Add Bank Account

  1. On your Xendit Dashboard, go to Settings > Withdrawal settings
  2. Click Bank Accounts
  3. Click Add Bank
  4. Select Bank Name and indicate your Account Number
  5. Click Save or Check

After all of the steps above are completed, a validation check will run to see if your business name matches the name associated with the bank account you registered. Note that you can’t change the Bank Account Name during this process. By default, your name from the legal documents you submitted will be your Bank Account Name.

Bank Account Validation

Note that bank account validation check is only available for customers from Indonesia. If you encounter any issues during the bank account validation process, please refer to the table below to solve your issues:

IssuesSolutions
Your bank account name is similar to your business legal name but doesn’t match 100%Shoot us an email via help@xendit.co or chat with us directly via live chat and submit your bank account book/screenshot of your bank account detail in your mobile banking apps
The bank account you registered belongs to your spouse or other family member (for Individual account only)Shoot us an email via help@xendit.co or chat with us directly via live chat and submit the bank account book of the account holder, legal document of the account holder, proof of relationship with the account holder (Marriage certificate, family card), and statement of consent from the account holder (stamped letter)
The bank account name is using your old business name and does not match with the business name you submitted to Xendit (for Entity account only)Shoot us an email via help@xendit.co or chat with us directly via live chat and submit the bank account book of the account holder and proof of entity's name changes.

On-demand Withdrawal

On your Xendit Dashboard, you have the ability to request withdrawal of your Xendit Balance to your registered bank account whenever wanted or required. Every withdrawal is free of charge and is available every day, including weekends. For PH customers, note that this is not available for Individual business accounts.

How to Withdraw

The following steps to manually withdraw your funds on-demand apply to both ID and PH customers:

  1. On your Xendit Dashboard, go to the Balance tab
  2. Click Withdraw
  3. Enter the amount you want to withdraw
  4. Select the bank that you want to withdraw from the previously registered bank accounts
  5. Click submit then enter your PIN. If you have not set your PIN, you will be prompted to create your PIN on the settings page.
  6. Withdrawal will then be processed

How to Know Status of Withdrawal

For every completed withdrawal, we send an email notification to the business email you used to register with Xendit. You can also check the status of your withdrawal request in the dashboard:

  1. Go to Balance Tab
  2. Select Balance History
  3. Filter table to “Withdrawal”
  4. Check whether your withdrawal is already on the list, which means it is completed
  5. If withdrawal transaction is not found in the said table, go to Pending section beside Balance History. Balance History contains all transactions that have been successfully debited from or credited to your Xendit Balance. Pending, on the other hand, displays transactions that are still pending in process and haven’t been settled.
  6. Filter Pending table to “Withdrawal”
  7. Look for your withdrawal transaction

Notes for On-demand Withdrawal:

  1. For Indonesia customers, withdrawals to BCA, Mandiri, BNI, BNI Syariah, BRI, Permata have no amount limit. Withdrawals to other banks mentioned will have an IDR 100,000,000 limit.
  2. To know other withdrawal limits and processing time of your withdrawal request, please refer to this link.

Auto Withdrawal

Auto Withdrawal allows businesses to schedule withdrawals on a recurring basis. Xendit offers a number of different interval options such as daily, weekly, and monthly. You can choose the frequency and the destination bank account for your automatic withdrawals. For PH customers, note that this is not available for Individual business accounts.

How to Schedule Auto Withdrawal

Note that Xendit offers a number of different interval options for auto withdrawal but will always run at 9am for ID customers and 12am for PH customers. You are then asked to set a Minimum balance, which is the amount that you want to retain in your Xendit balance after every withdrawal. To schedule automatic withdrawals:

Indonesia

  1. Go to your Xendit Dashboard
  2. Go to Settings > Withdrawal Settings > Auto Withdrawal
  3. Select Frequency and Destination bank account
  4. Indicate Minimum Balance
  5. Click Save then enter your PIN. If you have not set your PIN, you will be prompted to create your PIN on the settings page.

Philippines

  1. Go to your Xendit Dashboard
  2. Go to Settings > Withdrawal Settings > Auto Withdrawal
  3. Click the Add Auto Withdrawal button
  4. Select Destination Bank Account and Frequency
  5. Indicate Minimum Balance
  6. Select Start Date
  7. Click Submit

How to Know Status of Auto Withdrawal

For every completed withdrawal, we send an email notification to the business email you used to register with Xendit. You can also check the status of your withdrawal request in the dashboard:

  1. Go to Balance Tab
  2. Select Balance History
  3. Filter table to “Withdrawal”
  4. Check whether your withdrawal is already on the list, which means it is completed
  5. If withdrawal transaction is not found in the said table, go to Pending section beside Balance History. Balance History contains all transactions that have been successfully debited from or credited to your Xendit Balance. Pending, on the other hand, displays transactions that are still pending in process and haven’t been settled.
  6. Filter Pending table to “Withdrawal”
  7. Look for your withdrawal transaction

Notes for Auto Withdrawal:

  1. Only one auto withdrawal can be active at a time. For PH customers, you can pause or delete an auto withdrawal by clicking the pause or trashcan icon located in the Auto Withdrawal section.

  1. If you have zero balance, you won’t be able to create an auto withdrawal.
  2. If you do a manual withdrawal before 9am that sets your Xendit balance below your indicated minimum balance for auto withdrawal, the auto withdrawal will not run. Once your balance is above the minimum again, the auto withdrawal will resume and run on the next cut-off date/time.
  3. For ID customers, all your auto withdrawals will run on Thursdays if you opted for weekly, biweekly, or monthly schedule. For example, supposed today is Thursday. If you choose a weekly frequency and you had it set up at 8am today, the withdrawal will be processed at 9 am today. The subsequent auto withdrawals will run on Thursdays 9am next week and so on.
  4. For PH customers, all your auto withdrawals will run depending on your start date. For example, if your start date is Friday and say you choose a weekly frequency, then all your subsequent auto withdrawals will happen every Friday every 12am.
  5. To know the withdrawal limits and processing time of your withdrawal request, please refer to this link.