Payment
QR Code Payment Flow
Indonesia 🇲🇨
Issuers Supporting QRIS
Banks - Penyelenggara Jasa Sistem Pembayaran (BANK)
Non-Banks - Penyelenggara Jasa Sistem Pembayaran (NON BANK)
What happens if I don't receive a callback?
If you haven't received a callback after a transaction, there are a few steps you can take:
1. Advise the Customer to Contact Their Issuer:
- The customer should contact their QRIS issuer (the bank or wallet app they used to scan the QR code).
- They should request a reversal of the transaction. Due to current regulations, reversals initiated by the customer are more likely to be successful than those from the merchant.
- The funds should be returned to the customer within a few days as the transaction will be considered invalid
2. Offer Alternative Payment Methods:
- While waiting for the reversal, suggest that the customer complete their payment using a different method besides QR.
3. Report to Xendit:
- Please report this issue to Xendit immediately. We will investigate the problem with our QRIS partner and notify you when it's safe to resume accepting QR payments.
Important Note: Callback failures can be caused by various factors, including network issues or problems on the issuer's end. By following these steps, you can help ensure a smooth resolution for your customers.
Philippines 🇵ðŸ‡
Philippines QR Payment Flow
Thailand 🇹ðŸ‡
Thai QR Payment Flow
Last Updated on 2024-05-22