Corridors

Indonesia

Indonesia Banks Coverage

The following is a list of banks in Indonesia that Xendit can remit to

Indonesia eWallet Coverage

The following is a list of e-wallets in Indonesia that Xendit can remit to

Indonesia Remittance Limitations

The following tables set out the minimum and maximum amounts of each remittance transaction request as allowed by Indonesian banks and e-wallets

**While there is theoretically no maximum transfer limit for transfers to these banks, please note that we may have to report all transaction amounts above Rp 100.000.000 to the financial authorities in Indonesia along with supporting documentation regarding the underlying transactions.

***Batch Remittance supports unlimited amount transfer to all banks via national clearing system (SKN/RTGS) with a prior whitelist in our system if you are willing to open for high value transfer using this rail. Transactions below IDR 10,000 or above IDR 100,000,000 (to banks other than BCA, BNI, BRI, Mandiri, and Permata) which are approved after 1pm (UTC+7) will be disbursed on the next business date..

For remittances into an e-wallet, please note that each e-wallet imposes a limit on the amount of balance a user can hold in their wallet. In the event that a remittance will bring a user’s balance above the prescribed maximum balance, the transfer will fail.

Indonesia Processing Time

All remittances are processed instantly. Once you create a remittance successfully, the remittance amount will move from your "CASH" balance to your “PENDING” balance. When the remittance is successfully executed, we will send you a callback with status = “COMPLETED” and the remittance amount will be deducted from your “PENDING” balance.

On another note, if the remittance fails to get executed, we will send you a callback with status = “FAILED” and the remittance amount will be moved back to your “cash” balance.

When will the Money Arrive?

The time of arrival of funds depends on the banks’ processing time. After we send out the money, the money may need to be processed by various parties, including our bank, the switching networks, and the recipient’s bank. The arrival time may be affected by the banks’ operational hours — some banks have downtime overnight or over weekends.

See below for an estimate of the time of arrival of funds, based on the transfer amount and time of the request

The majority of transfers will be completed in this time, but please be aware of the below reasons for a possible delay:

• We can only move your money during normal banking hours. Things may take a little longer due to scheduled, or unexpected, bank downtimes.
• Sometimes the switching network or recipient bank’s internal processing can also delay the transfer.

If you feel that your transfer is taking unusually long, please get in touch with our support team at help@xendit.co

Bank Downtimes

All banks in Indonesia have regular downtimes, which vary across different banks. We optimize for the time by routing each remittance to the quickest available method at the time. If a bank is down for an extended period of time, Instamoney will reroute remittance through other banks.

If we receive a remittance request during scheduled bank downtimes (usually occurs between 11pm – 5am UTC+7), our systems continuously retry the remittance request by pinging the banks until the bank is up again, ensuring that your remittance will be executed as soon as possible.

ID Local Cut-Off Time

Between 11pm and 1am everyday, no remittances are processed. However, you can still send the request to our side and we will process it when the system is up again.

Philippines

Philippines Bank Coverage

*These channels can only accommodate a maximum of PHP 50,000 per transaction

Note: Processing is different from when funds will arrive. Please refer to processing times and ETA of funds per channel here.

Philippines E-Wallets Coverage

*These channels can only accommodate a maximum of PHP 50,000 per transaction

Note: Processing is different from when funds will arrive. Please refer to processing times and ETA of funds per channel here.

Philippines Remittance Limitations

There are different rails used in processing disbursements to Philippine banks and e-wallets. Depending on the rail used, there are limits on the amount per transaction

*For disbursements into an e-wallet, please note that each e-wallet imposes a limit on the amount of balance a user can hold in their wallet. In the event that a disbursement will bring a user’s balance above the prescribed maximum balance, the transfer will fail.

When will my money arrive?

The time of arrival of funds depends on the banks’ processing time. After we send out the money, the money may need to be processed by various parties, including our bank, the switching networks, and the recipient’s bank. The arrival time may be affected by the banks’ operational hours -- some banks have downtime overnight or over weekends. In most cases, the recipient’s bank has not provided the final status of the transaction which is why a transaction can get stuck in PENDING or DISBURSING. See below for an estimate of the time of arrival of funds, based on the transfer amount and time of the request. See below for an overview of estimated arrival schedules per destination bank and amount.

The majority of transfers will be completed in this time, but please be aware of the below reasons for a possible delay:

• We can only move your money once the final status is provided by the receiving bank. Things may take a little longer due to scheduled, or unexpected, bank downtimes.
• Sometimes the switching network or recipient bank's internal processing can also delay the transfer. In turn, if the final status is not provided by the recipient’s bank, Xendit is not able to provide a final status as well and may prolong the PENDING or DISBURSING status of the disbursement.
• The transfer may require reconciliation on the next banking day the earliest for the status to be identified. If you feel that your transfer is taking unusually long, please get in touch with our support team at help@xendit.ph.
• View which Philippines banks have instant/ cut-off processing here

Bounce-backs

• Sometimes, a transfer which was successfully sent out may be rejected and bounced back.
• This tends to happen for transfers sent out via Pesonet, so these tend to affect transfers above PHP 50,000.00. Reasons may include account name mismatch, invalid bank account number, among others.
• We are usually notified within 5 working days of any rejected disbursements. If we detect any rejected disbursement after it has been executed, we will notify you and update your disbursement status from SUCCEEDED to FAILED with failure_code = REJECTED_BY_CHANNEL. We will also refund the disbursement amount and fees.
• To avoid failures, please ensure that your Pesonet disbursement details, especially the account number and account name, are exactly correct.

Channel Downtimes

All bank and e-wallet channels in the Philippines experience scheduled and unscheduled downtimes, which vary across different channels. Fortunately, redundancies have been created in our system to ensure your disbursement reaches the intended destination as quickly as possible. We will exhaust all available methods before declaring a failure of delivery. We will also notify you via our official communications channel for production announcements and via email for internal downtime advisories.

Singapore

Singapore Banks Coverage

The following is a list of banks in Singapore that Xendit can remit to

Singapore Remittance Limitations

The following tables set out the minimum and maximum amounts of each remittance per transaction request as allowed by Singapore banks.

When will the Money Arrive?

Channel Downtime

All bank channels in Singapore experience scheduled and unscheduled downtimes, which vary across different channels. Fortunately, redundancies have been created in our system to ensure your disbursement reaches the intended destination as quickly as possible. We will exhaust all available methods before declaring a failure of delivery. We will also notify you via our official communications channel for production announcements and via email for internal downtime advisories.

Vietnam

Vietnam Banks Coverage

The following is a list of banks in Vietnam that Xendit can remit to

Vietnam Remittance Limitations

The following tables set out the minimum and maximum amounts of each remittance per transaction request as allowed by Vietnam banks.

When will the Money Arrive?

Channel Downtime

All bank channels in Vietnam experience scheduled and unscheduled downtimes, which vary across different channels. Fortunately, redundancies have been created in our system to ensure your disbursement reaches the intended destination as quickly as possible. We will exhaust all available methods before declaring a failure of delivery.

We will also notify you via our official communications channel for production announcements and via email for internal downtime advisories.

Last Updated on 2024-03-07