Your balance refers to stored value in your Instamoney account which can be sent out in remittances or withdrawn. Before you do any remittances, you will first have to add to your account balance ("prefund"). You can do this by transferring funds to Instamoney's bank accounts. You can see Instamoney's bank account details in your Dashboard. After you have transferred the funds, please save the proof of transfer.If prefunding from :
i) a BCA account to Instamoney’s BCA account, or
ii) a Mandiri account to Instamoney’s Mandiri account
the balance should be detected and updated in your dashboard in 15 minutes.
If prefunding from other banks, please contact our support team with the proof of transfer to complete the prefund.