Category | FAQ | Answer |
|---|---|---|
Available payment channels | I want to activate an Indonesian / Vietnamese payment channel. How can I go about doing so? | ID channel: Requires approval from ID Country Office for foreign merchants VN channel: Vietnamese channels are not activated by default, because withdrawals are currently manual and require us to calculate foreign contractor tax (10% of all payment volume). Ask the customer if they are aware of the foreign contractor tax before proceeding. If they are aware and would still like to activate the channel, refer them to @justina. |
Payment product availability | What payment products can I use? Can I use subscriptions with the regional account? Can I use plug-ins (eg Shopify)? | Check Regional Payment Acceptance > Overview for what is available and what is not available |
Payment dashboard availability | Can I create subscriptions on the dashboard? Can I make card refunds from the dashboard? | Check Regional Account > Overview > Compare local vs regional account for what are the features missing on the dashboard |
Currency balances available | Which currency balances are available? | Check Regional Account > currency capabilities to see the list of balances available |
Feature availability for balances (top up / convert / withdraw / payout) | Can I top up / convert / withdraw / payout as a Thai merchant? I am not able to convert from X currency to Y currency / I cannot payout to B currency from A currency. Why is that so? | Check Regional Account > currency capabilities to ensure that the merchant’s balance is indeed disabled for that action. If the merchant is asking for a particular payout corridor to be enabled, ping @justina |
Closing a balance | I’ve opened a currency balance, but I now want to close it so that I may have payments in that currency auto-FXed to my USD balance instead. How should I close the balance? | We don’t have the ability to allow the merchant to close the balance presently. Ping @gerald to close the balance |
Dashboard payout corridor availability | I can’t see SGD payouts for my SGD recipient / X currency payouts - why is that the case? | Check that it is a supported payout corridor on Global Payouts > Sending Payouts on the Dashboard Drop a request for a payout channel to Bimo if a customer requests one. |
Payout product availability | Can I use cross border APIs with my regional account? Can I use Payout APIs with my regional account for USD to USD payouts? | Check Global Payouts > Overview to see if the payout product is supported on the regional account You can also direct your customer to Global Payouts > Sending a payout via API for them to learn more about how the APIs work, and for detailed information about each channel |
Payout dashboard availability | Can I create batch payouts from the dashboard? Can I add an approver to my payout flow? | Check Regional Account > Overview > Compare local vs regional account for what are the features missing on the dashboard |
Payout failures | My payout to my US recipient failed. Why is that the case? | Ping in #product-issues. The PM / eng will be able to check our database with an answer |
AutoFX availability | What currencies can I automatically convert to for settlement? | Check Regional Payment Acceptance > Multi-currency Settlement. Currently, we only support USD |
Withdrawal availability | I want to withdraw funds to my bank account in China and Malaysia. What currencies can I withdraw to? | Check Regional Payment Acceptance > Multi-currency Settlement. Filter by recipient country to see available balances, currencies and bank account country. |
Withdrawing from local currencies to USD | I want to withdraw the payments I’ve collected to USD, but I don’t see my USD bank account as a withdrawal option on my IDR balance. What should I do? | The customer may convert from IDR to USD, and then withdraw USD to its USD bank account anywhere in the world |