[Internal] Regional Account PICs

If you have any questions about the Regional Account, please contact the following PICs.

To unblock yourself, we advise that you contact the right PIC directly so that you can get an answer as quickly as possible. If you’re unsure of who to contact, contact Justina Leong

Domain	Contact channel	PIC	Sample queries
Onboarding, Dashboard	#product-issues	Gerald Lee	There’s an issue with onboarding The customer can’t see “Top Up” / “Send” on their IDR balance - what’s wrong?
Payments	#product-issues	Cindy Harum	My customer is unable to create a payment request
Payouts	#wg-regional-merchants and tag Raditya Reza Ariobimo	Raditya Reza Ariobimo	My customer wants to pay out to X currency - can we support? My customer’s payout keeps failing - what is the issue?
Conversions	#wg-regional-merchants and tag Nigel Yeo	Nigel Yeo	My customer has issues converting
Transactions, Billing	#wg-regional-merchants and tag Vincent Debast	Vincent Debast	My customer’s transaction is still pending even though the recipient has received the payout My customer’s transaction has disappeared My customer wants to be billed in a different currency, is that possible?
Top ups, Withdrawals	#wg-regional-merchants and tag Elizabeth Chan	Elizabeth Chan	My customer is having issues making global withdrawals
General	#wg-regional-merchants and tag Justina Leong	Justina Leong	Is this customer’s special case eligible? Is feature X, Y, Z available?