Authorized representative requirements

To verify your business, we require information about the Authorized Representative who is completing this onboarding process on behalf of your legal entity.

Who is the Authorized Representative?

The Authorized Representative is the individual who is currently filling out the Xendit onboarding application on behalf of your company. This person will be our primary point of contact for the application process and must be legally empowered to sign documents and make commitments for the business.

Required information

The Authorized Representative must complete the following fields in the onboarding flow:

Required verification documents

To confirm the identity and authority of the representative, the following documents must be submitted:

1. Proof of Identity

   You must upload a clear copy of a valid government-issued ID. You will be prompted to select the type of ID you are submitting:

• National ID (e.g., KTP, NRIC)

• Passport

Please ensure the ID is valid (not expired) and that the photo, full name, and ID number are clearly visible.

2. Proof of Address

   If your government-issued ID does NOT contain your residential address, you will be prompted to upload a separate document displaying your address

   1. Any official document that states your residential address (e.g. utility bill, phone bill, tenancy agreement, etc.)

   2. Document must include your full name

   3. Document must be a digital download, not scanned or photographed from a physical document

3. Proof of Authorization

   This document verifies that the Authorized Representative has the legal right to act on behalf of the company for the purpose of onboarding with Xendit.

• If the representative is declared in the legal documents submitted, and based on your country’s legal requirements, they are recognized as the authorized representative, you do not need to upload a separate document.

• If the representative is NOT legally able to represent the company by their role/title, you MUST upload a formal document proving their authority, such as:

  • Board Resolution Granting Authority: A resolution signed by at least two (2) Directors and one (1) Company Secretary. This document must clearly state that you are authorized to represent and verify the company's details.

  • Letter of Authorization (LOA): A formal letter on company letterhead signed by a legally authorized person (e.g. Director) explicitly granting you the authority to complete the Xendit application.

Face Verification

As the final step to verify that the Authorized Representative is a real person and that the submitted documents belong to them, you must complete a Face Verification scan.

Before submitting your business information for review, a dialog will appear prompting you to complete this step. Please note that your application cannot be submitted for final verification until this face scan is successfully completed.

How to Complete Face Verification

1. Once you confirm all your business details are correct and accurate, click Submit.

2. The Authorized Representative must complete the verification to proceed with the submission of your onboarding details. You can choose to:

   1. Complete the scan on-screen immediately (if you are the Authorized Representative).

   2. Send the Face Verification link to your Authorized Representative’s email to complete the step within the next 7 days.

      

3. Follow the on-screen prompts to complete the face verification.

4. On the final page of the verification step, click Agree & Submit to send your information for review.

Note: If you choose to complete the step later via the email link, your application status will remain pending and will not be submitted for review until the representative completes the scan and clicks Agree & Submit.