Refund
Refund Rules and Limitations
Indonesia 🇲🇨
| Value | DANA QRIS | LINKAJA QRIS |
|---|---|---|
| Available at Xendit? | ✅ | ❌ |
| Partial Refund Allowed? | ✅ depending on each issuer | ❌ |
| Multiple Refunds Allowed? | ✅ depending on each issuer | ❌ |
| Validity Period | Within 30 days of payment | ❌ |
| Transaction Fee Returned? | ✅ if a refund of the full amount is requested within 24 hours of payment completion ❌ if a refund of the partial amount is requested or if a refund of any amount is requested after 24 hours of payment completion | ❌ |
Supported Issuers
INFO
If the issuer of a QR payment is not included in the below list, Xendit's QR Refund API is currently not able to support its refund.
| Issuer | Refund Full Amount & Within 24 Hours of Payment Completion | Refund Full Amount & After 24 Hours of Payment Completion | Partial Refund |
|---|---|---|---|
| DANA | ✅ | ✅ | ✅ |
| ShopeePay | ✅ | ✅ | ✅ |
| OVO | ✅ | ✅ | ✅ |
| LinkAja | ✅ | ✅ | ❌ |
| Mandiri | ✅ | ❌ | ❌ |
| Permata | ✅ | ✅ | ✅ |
| CIMB | ✅ | ✅ | ❌ |
| Jenius / BTPN | ✅ | ✅ | ✅ |
| BSI | ✅ | ✅ | ✅ |
API
Merchants can refund successfully paid QR transactions and query existing QR refunds via the following set of APIs. End user should see the amount returned to their bank or eWallet balance immediately after a webhook callback indicating successful refund is received.
QR refunds currently cannot be triggered via the Dashboard. Please contact our Customer Success team to process a QR refund manually. Given the manual nature, please expect a SLA of 14 days before the amount is returned to the bank or eWallet balance of the end user.
Display on Transactions Tab
If a refund of the full amount is requested within 24 hours of payment completion, the original payment will be VOIDED. The original fee and VAT charged will be fully returned.
If a refund of a partial amount is requested or if a refund of any amount is requested after 24 hours of payment completion, the original payment will be REFUNDED. The original fee and VAT charged will NOT be returned at all.
Philippines 🇵🇭 & Thailand 🇹🇭
Refund will be processed manually via disbursement with a fee. The original fee and VAT charged will not be returned at all.
Last Updated on 2024-10-10