Send notifications to customer

Payment Links can automatically send notifications to your customers and your business email to help track payment confirmations.

Notification channels and events

We provide notifications via email and WhatsApp, ensuring everyone stays up-to-date on crucial payment events.

For your customers

Xendit will automatically send notifications to your customers for the following events if you enable this feature:

• Payment Link created

  Your customer will receive a notification informing them that a payment link has been sent to them for completing the payment.

• Payment reminders

  Your customer will receive a notification if they haven’t completed the payment within the specified time frame. You can also configure when you want the reminders to be sent.

• Successful payment

  Your customer will receive a confirmation notification for a successful payment.

For you

Xendit will notify you for the following events. You also can setup the email address that you want the notification to be sent to:

• Successful Payment

  You will be notified when a payment has been successfully completed by the customer.

• Payment Link Expired

  You will be notified if a payment link has expired without being completed.

How to set up notifications

You can configure notification preferences in the Xendit Dashboard > Settings > Checkout > Notifications.

We also provide pre-designed notification templates that you can select and customize based on your business needs.

Once set, these preferences will apply to all Payment Links unless specific settings are defined during their creation.