Tracking Payouts & Notifications

How will My Recipient Track a Disbursement from Me?

There are two ways for a recipient to track an incoming disbursement from you:

Tell your recipient to look out for xendit's identifier and your description in their bank or wallet statement
Send them an email notification containing a receipt

Identifying Disbursements in Recipient Bank Statement

Look for Xendit's identifier in the bank statement

We disburse funds on your behalf from our bank accounts. To help your recipient identify funds from you, ask the recipient to look out for Xendit's identifier in their bank or wallet statement. Xendit's identifier would be one of the following:

PT SINAR DIGITAL TERDEPAN
SNR

Include your identifier in the disbursement description

You should also include your business name or unique identifier (such as your Order ID) in the description field when making a disbursement request. If the recipient’s bank or e-wallet supports this field, the recipient will see this in their bank or e-wallet statement.

Descriptions are supported for the major Indonesian banks - note that character limitations apply for each bank. Therefore, ensure that your identifier fits within the supported character limit. Descriptions longer than the supported character limit may be truncated.

Destination bank	Amount (IDR)	Character Limitation
BCA	≤ 9,999 or ≥ 50,000,001	30 characters
BCA	10,000 - 50,000,000	15 characters
BRI	Any amount	29 characters
BNI	Any amount	14 characters
BNI_SYR	Any amount	14 characters
MANDIRI	Any amount	14 characters
PERMATA	Any amount	20 characters
CIMB	10,000 - 50,000,000	18 characters
MAYBANK	10,000 - 50,000,000	17 characters
Other banks	10,000 - 50,000,000	Description may not be supported

Sample of Xendit disbursement in the recipient bank/wallet statement

See below for examples of what shows up in the recipient's bank statement. Please note that the format and content of the disbursement description in their bank or e-wallet statement may vary depending on the bank or e-wallet’s UI.

Bank Statement samples

Destination	Sample of line on bank statement
BCA	TRSF E-BANKING CR 0410/FTSCY/WS95051 1000.00 2NU6g~[Description] SINAR DIGITAL TERD, or SWITCHING CR TRANSFER DR 523 [Description] KPO BSS
BNI	TRANSFER DARI XENDIT One Gate Payment #201910090128466362836245 [Description] 201910090128466362836245 SINAR DIGITAL TERDEPAN
BRI	~3SeQr SNR [Description]
MANDIRI	1260007569477 10/10/2019 10/10/2019 7820 MCM InhouseTrf CS-CS DARI SINAR DIGITAL TERDEPAN [Description] #2PmKJ 0 123

Wallet UI samples

See below for examples of what shows up on the recipient's wallet application screen. If supported, the wallet will display Xendit as the sender and the description you input.

To help your recipient look out for incoming funds, we recommend using our email receipt notifications.

Send email receipts for successful disbursements

Xendit automatically sends email receipts to your customers when you make a successful disbursement. You can do this by providing the email address when making an API request, or when uploading a batch disbursement file.

The receipt can be saved as proof of transfer. Each receipt contains:

Your business details: your business logo, name, address, and email address
Payment details including bank reference, sender details, and recipient details
A customizable footer, in which you can include information for your customer

Customizing receipts

We provide an automatic email receipt which you can send to you and your recipient as a notification on proof of transfer. To do this, ensure to fill in the email_to, email_cc, and email_bcc fields (with maximum of 3 recipients per field) under the receipt_notfication parameter.

{
   "reference_id": "disb-{{$timestamp}}",
   "amount": 90000,
   "channel_code": "ID_BCA",
   "description":"Reimbursement for shoes",
   "currency": "IDR",
   "channel_properties": {
        "account_holder_name": "Test",
        "account_number": "45698732"
},
    "receipt_notification": {
      "email_to": [
        "user_to@example.com",
        "user_to2@example.com",
        "user_to3@example.com"
      ],
      "email_cc": [
        "user_cc@example.com",
        "user_cc2@example.com"
      ],
      "email_bcc": [
        "user_bcc@example.com"
      ]
    }
  }

We display your logo and business details on each receipt. Before sending your first disbursement, you can customize the receipt appearance at Dashboard > Settings > Disbursement Notifications.

You can customize the following details which show up on the receipt:

Your business logo
Your business email information
Message in the footer (only plain text supported)

If no logo is provided, the Xendit logo will be used by default. For best results, upload a logo must be at least 200px by 200px and smaller than 1MB.

To customize your business logo please go to Dashboard > Settings > Your Business and Profile.

You can also customize the email address of the sender of the receipt so that recipients know that the disbursement came from you.

To customize the Sender email address and footer message for disbursement and batch disbursement receipts, please go to Dashboard > Settings > Sending money > Disbursement notifications > Disbursement Email Receipt Template and Dashboard > Settings > Send money > Disbursement notifications > Batch Disbursement Email Receipt Template

To see how a receipt looks when it is sent, try sending out a completed disbursement in development mode. Be sure to include your email address in the email receipt fields. See Testing instructions for API disbursements and batch disbursements.

Automatic email receipts for API disbursement requests

When making a create disbursement request, include your customer’s email address(es) in the email parameters. You can include up to 3 email addresses in each of the `email_to`, `email_cc`, and `email_bcc` fields in the request body. See our API docs.

The receipts will be automatically sent out when the disbursement is successful.

Below is an example of a disbursement email receipt:

Automatic email receipts for batch disbursement requests

When making a batch disbursement request, include your customer’s email address(es) in the email fields on the batch disbursement template. You can include up to 3 email addresses in the “Email”, “Email CC”, and “Email BCC” field.

The receipts will be automatically sent out when the transaction is successful.

Manually download receipts from the Dashboard

Disbursement receipts can be downloaded from your dashboard. Simply do the following:

Disbursement created by API Request for Indonesia users

Go to Disbursements on the dashboard
Click on the completed disbursement transaction
Click on the download icon. Your receipt will automatically be downloaded
You can then save the file or send it to your customer

Disbursement created by API Request for other than Indonesia users

Go to Transactions on the dashboard
Click on the completed disbursement transaction
Scroll down to the Disbursement Receipt part and click the Send Receipt icon
Input the email address to receive the disbursement email receipt

Disbursement created by Batch disbursement

Go to Batch Disbursements > Approved on the dashboard
Click on the approved batch disbursement. You can export receipts for all transactions or only selected transactions
To export selected receipts, select the completed disbursement(s) you wish to download receipts for, then click on Export Receipt -> Selected
To export receipts for all completed transactions, click on Export Receipt -> All Completed
The file download link will be sent to your user email. It will contain the selected receipts and will expire in 7 days from the exported date
In the email, click on the download button. Your receipt will automatically be downloaded
You can then save the file or send it to your customer

Last Updated on 2023-12-06

How will My Recipient Track a Disbursement from Me?
Identifying Disbursements in Recipient Bank Statement
Send email receipts for successful disbursements