Refund

Xendit support refund for any transaction made using Credit Card that you have on your Magento store. The refund can be broken down into:

  1. Full Refund
  2. Partial Refund

Full Refund

Please follow these steps below to enable refund a credit card transaction:

  • Go to your Magento dashboard > Sales > Order
  • Choose any order that you want to refund and click view
  • Click Invoice
  • Click view on the list of invoices
  • Click Credit Memo
  • On Credit Memo, You need to scroll down and will see refund section on the bottom of the page
  • Click Refund, and your order will be refunded both on Magento and Xendit, and you will see this page below

Partial Refund

Please follow these steps below to enable refund a credit card transaction partially:

  • Go to your Magento dashboard > Sales > Order
  • Choose any order that you want to refund and click view
  • Click Invoice
  • Click view on the list of invoices
  • Click Credit Memo
  • On Credit Memo, You need to scroll down and will see refund section on the bottom of the page
  • Change the quantity on Items to Refund into 0 (if the quantity is below 1)
  • Click update qty
  • Fill the amount on adjustment refund
  • Click Update Total to finalize the total refund
  • Click Refund
  • Your order will be refunded both on Magento and Xendit, and you will see this page below

Last Updated on 2023-05-27