Refund Transaction on Magento - M2

We understand refunding a transaction is sometimes a pain for you, we enable refund on Magento with this requirement below:

1. The transaction is credit card transaction
2. You have sufficient balance if the transaction already settled on Xendit

Refund Credit Card Transaction

There are two types of Credit Card transaction refund that supported by Xendit, they are:

1. Full Refund
2. Partial Refund

Full Refund

Please follow these steps below to enable refund a credit card transaction:

1. Go to your Magento dashboard > Sales > Order
2. Choose any order that you want to refund and click view
   
3. Click Invoice
   
4. Click view on the list of invoices
   
5. Click Credit Memo
   
6. On Credit Memo, You need to scroll down and will see refund section on the bottom of the page
   
7. Click Refund, and your order will be refunded both on Magento and Xendit, and you will see this page below
   

Partial Refund

Please follow these steps below to enable refund a credit card transaction partially:

1. Go to your Magento dashboard > Sales > Order
   
2. Choose any order that you want to refund and click view
   
3. Click Invoice
   
4. Click view on the list of invoices
   
5. Click Credit Memo
   
6. On Credit Memo, You need to scroll down and will see refund section on the bottom of the page
   
7. Change the quantity on Items to Refund into 0 (if the quantity is below 1)
   
8. Click update qty
   
9. Fill the amount on adjustment refund
   
10. Click Update Total to finalize the total refund
    
11. Click Refund
    
12. Your order will be refunded both on Magento and Xendit, and you will see this page below