Refund
Xendit support refund for any transaction made using Credit Card that you have on your Magento store. The refund can be broken down into:
- Full Refund
- Partial Refund
Full Refund
Please follow these steps below to enable refund a credit card transaction:
- Go to your Magento dashboard > Sales > Order

- Choose any order that you want to refund and click view

- Click Invoice

- Click view on the list of invoices

- Click Credit Memo

- On Credit Memo, You need to scroll down and will see refund section on the bottom of the page

- Click Refund, and your order will be refunded both on Magento and Xendit, and you will see this page below

Partial Refund
Please follow these steps below to enable refund a credit card transaction partially:
- Go to your Magento dashboard > Sales > Order

- Choose any order that you want to refund and click view

- Click Invoice

- Click view on the list of invoices

- Click Credit Memo

- On Credit Memo, You need to scroll down and will see refund section on the bottom of the page

- Change the quantity on Items to Refund into 0 (if the quantity is below 1)

- Click update qty

- Fill the amount on adjustment refund

- Click Update Total to finalize the total refund

- Click Refund

- Your order will be refunded both on Magento and Xendit, and you will see this page below

Last Updated on 2023-05-27