Refund
Xendit support refund for any transaction made using Credit Card that you have on your Magento store. The refund can be broken down into:
- Full Refund
- Partial Refund
Full Refund
Please follow these steps below to enable refund a credit card transaction:
- Go to your Magento dashboard > Sales > Order
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-sales-order.png&w=1200&q=75)
- Choose any order that you want to refund and click view
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-view-order.png&w=1200&q=75)
- Click Invoice
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-invoices.png&w=1200&q=75)
- Click view on the list of invoices
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-view-invoices.png&w=1200&q=75)
- Click Credit Memo
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-create-memo.png&w=1200&q=75)
- On Credit Memo, You need to scroll down and will see refund section on the bottom of the page
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-refund-view.png&w=1200&q=75)
- Click Refund, and your order will be refunded both on Magento and Xendit, and you will see this page below
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-refund-done.png&w=1200&q=75)
Partial Refund
Please follow these steps below to enable refund a credit card transaction partially:
- Go to your Magento dashboard > Sales > Order
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-sales-order.png&w=1200&q=75)
- Choose any order that you want to refund and click view
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-view-order.png&w=1200&q=75)
- Click Invoice
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-invoices.png&w=1200&q=75)
- Click view on the list of invoices
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-view-invoices.png&w=1200&q=75)
- Click Credit Memo
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-create-memo.png&w=1200&q=75)
- On Credit Memo, You need to scroll down and will see refund section on the bottom of the page
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-refund-view.png&w=1200&q=75)
- Change the quantity on Items to Refund into 0 (if the quantity is below 1)
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-change-quantity-to-0.png&w=1200&q=75)
- Click update qty
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-update-qty.png&w=1200&q=75)
- Fill the amount on adjustment refund
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-fill-refund-amount.png&w=1200&q=75)
- Click Update Total to finalize the total refund
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-update-total-refund.png&w=1200&q=75)
- Click Refund
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-click-refund.png&w=1200&q=75)
- Your order will be refunded both on Magento and Xendit, and you will see this page below
![](/_next/image?url=https%3A%2F%2Fstatic.xendit.co%2Fxendit-docs%2Fa9125230-562d-4205-9c43-c427d85f3ee6%2F2021%2F7%2F27%2F33127265-ba0b-45f7-87d5-e39ab9c7248a%2Fwp-content-uploads-2019-09-magento-refund-done.png&w=1200&q=75)
Last Updated on 2023-05-27