---
title: "Send notifications to customer"
slug: "send-notifications-to-customer"
updated: 2025-06-25T08:24:22Z
published: 2025-06-25T08:24:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xendit.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Send notifications to customer

Payment Links can automatically send notifications to your customers and your business email to help track payment confirmations.

## Notification channels and events

We provide notifications via email and WhatsApp, ensuring everyone stays up-to-date on crucial payment events.

#### **For your customers**

Xendit will automatically send notifications to your customers for the following events if you enable this feature:

- **Payment Link created**

Your customer will receive a notification informing them that a payment link has been sent to them for completing the payment.
- **Payment reminders**

Your customer will receive a notification if they haven’t completed the payment within the specified time frame. You can also configure when you want the reminders to be sent.
- **Successful payment**

Your customer will receive a confirmation notification for a successful payment.

#### **For you**

Xendit will notify you for the following events. You also can setup the email address that you want the notification to be sent to:

- **Successful Payment**

You will be notified when a payment has been successfully completed by the customer.
- **Payment Link Expired**

You will be notified if a payment link has expired without being completed.

## How to set up notifications

You can configure notification preferences in the **Xendit Dashboard > Settings > Checkout > Notifications**.

We also provide pre-designed **notification templates** that you can select and customize based on your business needs.

![](https://cdn.document360.io/217abc43-8677-41fb-a81d-fceeb1fa0358/Images/Documentation/image(94).png)

Once set, these preferences will apply to all Payment Links *unless specific settings are defined during their creation.*