---
title: "Cancel a payment"
slug: "cards-cancel-a-payment"
description: "Cancel a card transaction before it has been captured."
updated: 2026-03-11T01:56:52Z
published: 2026-03-11T01:56:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xendit.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel a payment

Canceling an authorization, also known as a void, is the process of releasing a temporary hold on a customer's funds before the transaction is finalized (captured). This effectively reverses the authorization, preventing the charge from being processed.

#### This is relevant in the following situations:

- **Customer cancelation:** The customer changes their mind and cancels the order before you capture the payment.
- **The item is out of stock:** The merchant discovers that the item the customer ordered is out of stock and is unable to fulfill the order.
- **Pricing error:** You realize that there was a pricing error on the product or service and does not want to charge the customer the incorrect amount.
- **Fraud Suspicion:** You suspect that the transaction may be fraudulent and want to investigate further before capturing the payment.
- **Duplicate Transaction:** You accidentally processed the same transaction twice and want to cancel one of them.

> [!NOTE]
> Note
> 
> Canceling of authorizations is not available for every card in each country. Check our [cards overview page](/v1/docs/cards-api-overview) for more details. In situations where cancellations are not supported, [refunds](/v1/docs/refund-a-card-payment) can be used.

## Cancel an authorized payment

Create a `POST` request to [/v3/payments/{payment_id}/cancel](https://xendit-docs.document360.io/apidocs/cancel-payment)

```plaintext
/v3/payments/py-1402feb0-bb79-47ae-9d1e-e69394d3949c/cancel
```

Response - from [/v3/payments/{payment_id}/cancel](https://xendit-docs.document360.io/apidocs/cancel-payment)

```json
{
  "payment_id": "py-1402feb0-bb79-47ae-9d1e-e69394d3949c",
  "business_id": "5f27a14a9bf05c73dd040bc8",
  "reference_id": "90392f42-d98a-49ef-a7f3-abcezas123",
  "payment_request_id": "pr-1102feb0-bb79-47ae-9d1e-e69394d3949c",
  "payment_token_id": "pt-cc3938dc-c2a5-43c4-89d7-7570793348c2",
  "customer_id": "cust-b98d6f63-d240-44ec-9bd5-aa42954c4f48",
  "type": "PAY",
  "country": "ID",
  "currency": "IDR",
  "request_amount": 1999.01,
  "capture_method": "AUTOMATIC",
  "channel_code": "CARDS",
  "channel_properties": {
    "mid_label": "mid_label_acquirer_1",
    "card_details": {
      "type": "CREDIT",
      "issuer": "BRI",
      "country": "ID",
      "network": "VISA",
      "fingerprint": "61f632879e9e27001a8165b9",
      "masked_card_number": "2222XXXXXXXX8888",
      "expiry_year": "2027",
      "expiry_month": "12",
      "cardholder_first_name": "John",
      "cardholder_last_name": "Doe",
      "cardholder_email": "example@xendit.co",
      "cardholder_phone_number": "+628000000000008"
    },
    "skip_three_ds": false,
    "card_on_file_type": "CUSTOMER_UNSCHEDULED",
    "failure_return_url": "https://xendit.co/failure",
    "success_return_url": "https://xendit.co/success",
  "status": "CANCELED",
  "payment_details": {
    "authorization_data": {
      "authorization_code": "A1B2C3",
      "cvn_verification_result": "M",
      "address_verification_result": "M",
      "retrieval_reference_number": "akjsdiuh132127y9sacsdjn",
      "network_response_code": "00",
      "network_response_code_descriptor": "testing",
      "network_transaction_id": "dahskjdhiquh341",
      "acquirer_merchant_id": "alskdnuoqh341",
      "reconciliation_id": "oiajsdo1823938yrh2"
    }
  },
  "metadata": {
    "metametadata": "metametametadata"
  },
  "created": "2029-12-31T23:59:59Z",
  "updated": "2029-12-31T23:59:59Z"
}
```